COOLBABY XM/01 Electric Kick E-Scooter With App

Return Policy:

Thank you for shopping on our website. To ensure you get the best shopping experience, please read our return policy carefully before making a purchase.

1. Return & Exchange Policy

--> Goods that do not need to be installed and can be kept in their original condition (such as unopened small electronic equipment, accessories, unused standard furniture, etc.) may be returned within 7 days, subject to the following conditions:

--> The goods must remain in brand new, unused condition and intact original packaging (including all accessories, instructions, labels, etc.).

--> Return shipping costs are borne by the buyer, unless there is a quality problem with the goods or because we sent the wrong goods.

--> Refunds are available for exchange or store credit. Cash refunds are not available.

2. Non-Returnable Items (Non-Returnable Items)

The following items are not accepted for return or refund upon sale:

--> Goods that cannot be recovered after installation (such as large furniture or equipment such as billiard tables, game chairs, and game pods);

--> Custom goods (including special sizes, colors, or other personalized products);

--> Goods that affect secondary sale as a result of use or installation;

--> Products that are missing original packaging or accessories.

3. Order Confirmation & Inspection

--> Please double check product information, including size, specifications, color, etc., before placing an order to ensure it meets your needs.

--> Please check the goods for shipping damage or defects within 24 hours of receipt of the goods. If you have questions, please contact us immediately and provide a relevant picture or video as credentials.

4. Connection Mode (Contact Us)

If you have any questions, please contact our customer service team via the following methods:
· Email: uaegamermall@gmail.com
· Contact number: +971 581237889
· Customer Service Time: 10:00 am to 4:00 pm

We appreciate your understanding and support. Please feel free to contact us with any questions.