Description
- EXPANDABLE SOFT-SIDE CARRIER: Please measure pets before purchasing. COOLBABY pet carrier normal size is 18"Lx 11"Wx 11"H, expandable size is 18" Lx 29.8"W x 11"H by expanding the 2 mesh windows. Fits pet up to 18”L*10”W*10”H, max load of 15lbs (The dogs can not exceed 12 pounds). Please do not choose a pet carrier based on weight, please refer to your pet's length and height to choose the size of the pet carrier (product description)then Make sure pets don't exceed the maximum weight limit.
- DURABLE MATERIAL: Dog airplane carrier approved designed with microfiber frame prevents the top from sagging, keeping solid and stable even after total expanded. No collapse or deform like other pet travel carrier.
- EASY to CARRIER: The cat carrier designed with a hard PP pad into bottom, help to hold and increase load beaning, avoid deformation when carry on the carrier. The pad made of suede and polyester, washable and easy to clean.
- PET FRIENDLY DESIGN: Add 2 green reflective strips on both sides to increase the safety of pets at night. 4 ways to open the carrier from 4 directions to make it easier and safer for your pet to get in and out. Net cloth increases air permeability.
- AIRPLANE APPROVED: Dog travel carrier compliance with airline standard size, fit under the front cabin seat of most airline carriers. Net cloth increases ventilation and reduce travel anxiety. Carry a retractable carrier in an airplane or car by hand or shoulder.
Return Policy
Return Policy:
Thank you for shopping on our website. To ensure you get the best shopping experience, please read our return policy carefully before making a purchase.
1. Return & Exchange Policy
--> Goods that do not need to be installed and can be kept in their original condition (such as unopened small electronic equipment, accessories, unused standard furniture, etc.) may be returned within 7 days, subject to the following conditions:
--> The goods must remain in brand new, unused condition and intact original packaging (including all accessories, instructions, labels, etc.).
--> Return shipping costs are borne by the buyer, unless there is a quality problem with the goods or because we sent the wrong goods.
--> Refunds are available for exchange or store credit. Cash refunds are not available.
2. Non-Returnable Items (Non-Returnable Items)
The following items are not accepted for return or refund upon sale:
--> Goods that cannot be recovered after installation (such as large furniture or equipment such as billiard tables, game chairs, and game pods);
--> Custom goods (including special sizes, colors, or other personalized products);
--> Goods that affect secondary sale as a result of use or installation;
--> Products that are missing original packaging or accessories.
3. Order Confirmation & Inspection
--> Please double check product information, including size, specifications, color, etc., before placing an order to ensure it meets your needs.
--> Please check the goods for shipping damage or defects within 24 hours of receipt of the goods. If you have questions, please contact us immediately and provide a relevant picture or video as credentials.
4. Connection Mode (Contact Us)
If you have any questions, please contact our customer service team via the following methods:
· Email: uaegamermall@gmail.com
· Contact number: +971 581237889
· Customer Service Time: 10:00 am to 4:00 pm
We appreciate your understanding and support. Please feel free to contact us with any questions.
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